How merchandise orders are approved, fulfilled and delivered.
Last updated: August 29, 2026
Bank Transfer orders enter processing after payment is verified. Cash on Delivery orders enter processing after the Association approves fulfillment. Processing and production times depend on the product and fulfillment method.
Products may be fulfilled directly by the Association or through Printful. The product page or order record may identify the applicable fulfillment method.
Where a delivery or shipping charge is not shown at checkout, the Association will confirm the applicable charge before fulfillment. Do not assume that an unlisted shipping charge is free unless the Association confirms that it is included.
Cash on Delivery is available only for eligible Association-fulfilled merchandise where the Association can reasonably arrange delivery and may be limited to Jamaica. Printful-fulfilled merchandise requires Bank Transfer before production.
Once an approved order is submitted to Printful, production and shipping are handled through Printful and its delivery carriers. Where tracking information becomes available, it will be reflected on the private order-status page or communicated to the customer.
Customers are responsible for providing a complete and accurate delivery address, phone number and email address. Contact the Association promptly if an address needs to be corrected before fulfillment begins.
If an order is delayed, returned, damaged or otherwise affected during fulfillment or delivery, contact the Association with the order number so the issue can be reviewed with the relevant fulfillment provider or carrier.
For delivery questions, contact info@rockhallprimaryschoolalumni.org and quote your order number.
