We want you to be satisfied with every purchase and membership. Please review our policy below.
Last updated: April 2025
Membership dues paid to the Rock Hall Primary School Alumni Association are non-refundable once processed, as they directly support school and community programs. If you believe a payment was made in error, please contact us within 7 days of the transaction at info@rockhallprimaryschoolalumni.org and we will review your request.
All donations to the Association are voluntary and non-refundable. If a duplicate or erroneous donation was made, please contact us promptly and we will work to resolve the issue at our discretion.
If you are not satisfied with a physical product purchased from the alumni shop, you may request a return or exchange within 14 calendar days of receiving your order, provided the item is:
Items that are damaged, personalized, or marked as final sale are not eligible for return.
To initiate a return or refund request, contact us at info@rockhallprimaryschoolalumni.org with your order number and a brief description of the issue. We will respond within 3 business days with next steps.
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect, in which case we will cover return shipping.
Approved refunds for merchandise will be issued to the original payment method within 7 to 10 business days of receiving the returned item. Processing times may vary depending on your payment provider.
Refunds for event tickets or registrations are subject to the terms specified at the time of purchase for each individual event. Where no specific policy is stated, refund requests must be made at least 7 days before the event date.
For all refund and return inquiries, contact us at info@rockhallprimaryschoolalumni.org or visit the Contact page.